How much time do your employees spend on personal or family health issues? It’s probably more than you think — and not just their own coverage. Consider family members, immediate or extended, whether they’re covered under your plan or another carrier. Employees today juggle health insurance issues ranging from long-term care to assisted living needs, critical care, and chronic conditions like asthma, diabetes, heart failure, depression, and more.
The Health Advocacy Program is designed to help employees resolve billing issues with healthcare providers. The program covers employees and their families, including parents who might be on Medicare. Its primary goal is to assist employees in difficult healthcare situations that may distract from their work time.
When an employee or eligible family member needs help with a healthcare or insurance-related issue, they simply call the toll-free Health Advocate number. Each person is assigned a Personal Health Advocate (PHA)—typically a registered nurse supported by medical directors and benefits & claims specialists. These experts navigate the healthcare system to get the right answers at the right time.
The PHA works directly with doctors and insurers, assists with paperwork, and remains available until the issue is resolved—ensuring consistent, personalized support for every case.
Health Advocate’s services extend to the employee, their spouse, dependent children, parents, and parents-in-law — ensuring holistic coverage for every household.
The Bill Saver program provides financial relief by having experts negotiate with providers to lower uncovered medical and dental bills.
Medical Decision Support is a comparative tool that empowers employees to make informed, cost-effective medical care choices.
Health Advocate is available 24 hours a day, 7 days a week — 365 days a year — so employees always have access to professional healthcare guidance when they need it.